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Mixing Website and Email Hosting - The Worst Idea Ever

Chris Onyett

Mixing Website and Email Hosting - The Worst Idea Ever

Picture this: Monday morning is here. It’s a big day for your business as you’re about to send out an email newsletter featuring a special 24 hour promotion. The newsletter goes out and everything is going great. Email responses are rolling in and all is looking up, when all of sudden your campaign takes a turn for the worst. Your email stops working. You’re getting some sort of send & receive error message and you have no idea what it means.

You’re in a panic to get it working so you call your email provider, who also happens to be your website hosting company. Things get worse when they tell you your website is offline as well. It’s reporting some sort of server error. The support team let’s you know they’ll look into it, but it’s going to take some time to diagnose the problem.

The campaign is a total bust. In the end it takes 4 hours to get your website & email back online. If that wasn’t bad enough the server wasn’t able to receive any emails during the downtime and all of your newsletter responses are completely lost.

Three words come to mind: Worst. Day. Ever.

When Your Email Breaks

The Problem? Hosting your email and website on the same server.

Most web agencies and hosting companies alike offer website and email hosting as a single package. They advertise the fact that email is free with your hosting package and won’t cost you a dime extra. But just because something is free doesn’t mean it’s worth having, especially when that ‘feature’ is a core function of your business.

Lets take a look at some of the top reasons why it’s a bad idea to host your email and website on the same server:

The Captain Goes Down With The Ship

The Captain Goes Down With The Ship

As the idiom goes, “The captain goes down with the ship”. In a packaged deal where your website and email are hosted on the same server, if the server is the ship, the website and email are both playing the role of captain. They’re going down, and they’re going down as one.

If you ask me it makes a lot more sense to have your emails stay on land where they’re safe and sound.

Email Hosting = Higher resource usage

Your server has a lot more on it’s plate when it’s managing your entire business’ email service. It’s a slippery slope that could lead to many problems, including:

  • Slow website load times
  • Email send / receive errors
  • Server errors & website crashes

In fact, it’s not out of the question to think that email hosting could in itself be the catalyst of a full server meltdown. I’m not at all suggesting that this is commonplace or likely to occur, but why take the risk if it’s even remotely possible?

Migrating Email Accounts Is No Fun

Whether you end up facing email issues, poor customer service, or a slow website, if you decide to move your hosting to another company you’re going to have to migrate your emails in the process.

If you’ve ever experienced this before, you'll know it can be an ugly business. Some email clients or providers will make it fairly simple to migrate emails accounts, but in my experience that’s not typically the case.

When you host your email on a dedicated mail server you’re free to change your website host as many times as you see fit. Your email can stay in the same place, with the same provider.

Customer Support

Sure, lots of web hosts offer great support for their full service line. But at the end of the day you’re far more likely to receive a higher level of knowledge and support from a team dedicated to emails, and emails only. Wouldn’t you agree?

What Is The Solution?

It's pretty obvious… Don’t host your emails and website on the same server!

So Where Should I Host My Email?

Below are a few companies we've become familiar with, but I definitely encourage you to do your own research if none of these appeal to you: Rackspace Fanatical SupportRackspace Email

We’ve been using Rackspace as our dedicated email provider for almost two years with zero complaints. I can’t think of any time we’ve had a problem with our accounts that wasn’t relatively minor and quick to fix.

Rackspace offers a ton of core features but a few stand-outs include:

  • 24x7x365 Live Customer Support
  • 100% Uptime Guarantee
  • Premium three-layer scanning anti-spam & anti-virus protection

GoDaddy Email HostingGoDaddy Email (powered by Outlook)

Though we haven’t used GoDaddy’s email services in house, we've helped many clients get set up and have heard good recommendations from those who have utilized GoDaddy's service. We're very familiar with GoDaddy’s 24/7 support and have had many good experiences whenever having to troubleshoot an issue with their team over the phone.

  • Webmail access via Outlook
  • Award-winning 24/7 support
  • World-class data security and spam filtering

Google For WorkGoogle For Work

Many people are already familiar with Gmail’s interface, but whether you prefer to use a desktop client or Gmail itself, Google Apps for Work is a great option for many reasons.

  • Utilize the same account for Google’s full suite of powerful tools (ie - Drive, Docs, Hangouts, etc.)
  • Simple to setup, use, and manage
  • All of the powerful features and functionality of Gmail’s well loved interface

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Chris Onyett

Chris Onyett

Chris is our Director of Marketing here at Roketto. His area of expertise is digital marketing, and loves sharing and educating on topics like Adwords, CPC bidding tactics, Google Analytics, and marketing automation. When Chris isn't in the office, he enjoys playing volleyball, hitting the gym, and hanging out with his lazy dog.